Refund policy

All sales are final.

Due to the nature of the artwork, returns or exchanges are not accepted unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
m.kai@art-studio-kai.jp

Please include photos of the item and packaging so we can assess the issue.

Returns without prior contact will not be accepted.

We are not responsible for delays, customs duties, or additional charges during international shipping.

Refunds  
If approved, refunds will be issued to your original payment method within 10 business days.

EU & UK Customers  
If you are located in the European Union or the United Kingdom, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

However, original artworks and limited edition items are strictly non-returnable and non-exchangeable, except in cases of damage or defect.